Privacy Policy cipi88 – Your Personal Data Protection

1Introduction and Scope of the Privacy Policy

Cipi88 ("we", "Platform", "company") understands that privacy is more than a legal requirement — it is a fundamental right of every individual. This Privacy Policy is crafted to give you full clarity on our data handling practices and to ensure you always remain in control of your own personal information.

This policy applies to all users who access the cipi88 website, use our mobile app, register an account, or interact with any of our services. It covers all information collected online as well as through other communication channels such as email and customer support.

We encourage you to read this document in full. If any section is unclear or you would like further explanation, the cipi88 support team is available anytime via Live Chat on our platform.

2Types of Personal Data We Collect

Cipi88 only collects information that is strictly necessary to provide our services safely and effectively. The following are the categories of data we collect:

We do not collect any sensitive information such as biometric data, health records, or political views unless specifically required by applicable law.

3How We Collect Your Information

Your personal data is collected through several transparent channels that you are fully aware of:

• Account Registration: Information you provide directly when opening your cipi88 account for the first time
• KYC Verification Process: Identity documents you upload to fulfil identity verification requirements
• Financial Transactions: Payment details you provide when making a deposit or withdrawal request
• Platform Usage: Data automatically generated when you browse the cipi88 website or use the app
• Communications with Us: Information you share when contacting our customer support team
• Cookies and Tracking Technologies: Technical data collected via cookies, pixels, and analytics tools to improve your experience

We have never purchased or obtained your personal data from any data broker or third-party source unrelated to our services.

4Purpose of Personal Data Use

Every piece of information we collect has a clear and legitimate purpose. cipi88 uses your personal data for the following:

• Process account registration and verify your identity through the required KYC process
• Facilitate deposit and withdrawal transactions securely and accurately
• Provide responsive and effective customer support
• Send important notifications related to your account, transactions, and platform updates
• Comply with legal, regulatory, and reporting requirements under the PDPA 2010
• Detect and prevent fraud, money laundering, and other illegal activities
• Analyze usage patterns to improve platform quality and user experience
• Send relevant promotional offers and bonuses — you can unsubscribe at any time

We will not use your data for any purpose beyond the scope stated above without first obtaining your renewed consent.

5Data Sharing with Third Parties

Cipi88 does not sell, rent, or share your personal data with third parties for marketing purposes. However, there are limited situations where we may need to share your information with certain parties:

• Payment Providers: Transaction details shared with banks, e-wallet operators, and payment processors to facilitate your deposits and withdrawals
• Game Providers: Minimum data required by game provider partners to allow you to play on their platforms via cipi88
• Regulatory Authorities: Information required by law to be disclosed to relevant government agencies or regulatory bodies
• IT Service Providers: Technical companies that assist us in operating the platform infrastructure, subject to strict confidentiality agreements
• Audit and Compliance Firm: Independent auditors conducting regular security and compliance reviews

All third parties we work with are required to meet data protection standards equal to or exceeding our own. We ensure every instance of data sharing is conducted on a strictly need-to-know basis.

6Data Security and Protective Measures

Protecting your personal data is cipi88's top priority. We continually invest in the latest security infrastructure to ensure your information is always well protected.

The security measures we implement include:

• 256-bit SSL encryption for all data transmitted between your device and cipi88 servers
• Passwords are stored using one-way hashing algorithms that cannot be decoded
• Two-factor authentication (2FA) is available for an extra layer of security on your account
• Continuous account activity monitoring to detect suspicious access
• Periodic security audits conducted by accredited independent cybersecurity firms
• Strict internal access controls — only authorised staff may access user data
• Redundant data backup systems to ensure service continuity

7Cookies, Analytics, and Tracking Technologies

Cipi88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login verification and session security — cannot be disabled
• Performance Cookies: Help us understand how users interact with the platform for continuous improvement
• Functional Cookies: Remember your preferences such as language and display settings so you don't have to reconfigure them each time
• Analytics Cookies: Aggregated and anonymised data we use to understand overall usage patterns

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the cipi88 platform.

8Your Rights as a cipi88 User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact the cipi88 support team via Live Chat. We will process your request within 14 business days.

9Data Retention Period

Cipi88 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active and in use
• Financial Transaction Data: Retained for a minimum of 7 years in line with Malaysia's financial and tax legal requirements
• KYC Records: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering requirements
• Communication Logs: Retained for 2 years for reference and dispute resolution purposes
• Analytics Data: Anonymised data that cannot be linked to any individual is retained for a longer period for platform improvement purposes

Once the retention period expires or data is no longer needed, we will delete or anonymize the information in a secure and irreversible manner.

10Privacy Policy Amendments and Contact Us

Cipi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. You will be notified of any material changes via in-platform notifications or your registered email.

The effective date displayed at the top of this document will be updated whenever any amendment is made. We encourage you to review this page periodically so you are always informed of how we handle your data.

Your continued use of the cipi88 platform after any amendment's effective date will be considered your acceptance of the updated policy.